Wednesday, March 19, 2014

Career Dilemma: New (Scary) Skills vs Is This Me?

I am looking for a new job and was advised to put a resume up on Monster.com. I did...and used Careerbuilder.com (which has been more useful).  Consequently, I've been contacted by recruiters looking for customer service and sales jobs. I was confused by this...my background is mainly office administration. However, I looked at my resume again and I realized that my latest experience has been mostly client relations. It turns out that a lot of client relations work is "sales."

I never pictured myself as a salesperson. The pressure of doing work for commission stresses me out a lot. Yet I sell every day. I sell our therapists' skills to new and returning clients, convincing them that someone is qualified to work on them and that they do very good work, actually. I also sell our services to people who are price-shopping: we offer quality over quantity, but we do have some discounts going on...

I really enjoy working with people. I like establishing relationships with them, getting to know what they need, and then selling them services based on where their desires intersect what we offer. I like making sure people feel like they are being taken care of. That is the part of sales I like. 

However, I do NOT like trying to convince people to buy something on a cold-call (think mall kiosks and door-to-door people). Rejection is a large part of the selling work and I don't know how well I can handle it on a repeated basis. 

Yet, I'm interested in it and I like learning about it - the communication involved, the body language utilized - and seeing the broader picture of business development at play. I find myself studying sales/customer service reps that I work with to see how their skills are working on me and what I would do differently. Lastly, I like to think of sales as educating people about a service or product and that it's really a partnership operation: we (the business) have something you want (otherwise you wouldn't be here) so let us educate you on your options and find something that fits you. It's service, really, and I like serving. 

I've got one more thing to consider: it really looks like a lot of my options are to go the insurance route, or do some kind of unsavory cold-calling/commission only route in order to get training and learn this business. I'm also worried that I won't be able to find a company I can support. I need to believe in their product/service before I can sell for them. 

Can you see me selling car insurance?? Really?? What happened to introverted, life-analyzing, writer Amy? What is she doing?

Not writing for money, apparently. She could, but that work doesn't appeal to her. She likes talking to people.

I'd really like to work for Intuit right now. That is my goal company. They're a company that designs software for small businesses and they live and breathe their values. And a position as a sales consultant, inside sales rep, and eventually an account manager with them....it sounds nice. Getting in, though, is like entering a forbidden castle. I need skills to persuade that draw-bridge to lower. 

I have a feeling this is a turning point in my career/life. I have a feeling whichever path I choose will not let me go back to where I came from...and that's a little scary...

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